Legal

Privacy Policy

Last updated: April 6, 2026

1. Introduction

Lumen Peppers, LLC (“Lumen Peppers,” “we,” “our,” or “us”) operates lumenpeppers.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or place an order.

By using our site, you consent to the practices described in this policy.

2. Information We Collect

We collect the following categories of personal information:

  • Identifiers: Name, email address, shipping/billing address, phone number
  • Payment information: Processed securely by third-party payment processors (Stripe, PayPal). We do not store full card numbers.
  • Order history: Products purchased, order amounts, and fulfillment records
  • Usage data: IP address, browser type, pages visited, referring URLs
  • Communications: Messages you send us via email or contact forms

3. How We Use Your Information

  • Process and fulfill your orders
  • Send order confirmations, tracking updates, and receipts
  • Respond to inquiries and customer support requests
  • Improve our website and product offerings
  • Send marketing communications (you may opt out at any time)
  • Comply with legal obligations and prevent fraud

4. Sharing of Information

We do not sell your personal information. We may share it with:

  • Shipping carriers (USPS, UPS, FedEx) to fulfill orders
  • Payment processors (Stripe) to process transactions
  • Analytics providers (Google Analytics) to understand site usage
  • Legal authorities when required by law or to protect our rights

5. Cookies & Tracking

We use cookies and similar technologies to enhance your experience, remember cart contents, and analyze traffic. You may disable cookies in your browser settings, though some site features may not function properly.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Order records are retained for a minimum of 7 years.

7. Your Rights (California Residents — CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how it is used
  • Request deletion of your personal information (subject to legal exceptions)
  • Opt out of the sale of personal information (we do not sell your data)
  • Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at hello@lumenpeppers.com.

8. Security

We implement commercially reasonable security measures including SSL/TLS encryption, access controls, and secure payment processing. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Contact Us

For privacy-related inquiries, contact:

Lumen Peppers, LLC
Email: hello@lumenpeppers.com
WhatsApp: (763) 766-2942